CUSTOMER CARE
Return & Refund Policy
30-day return window
Contact us to request a return within 30 calendar days from the date you receive your purchase.
Ordinary return condition
For a change-of-mind return, skirts must be unworn, unwashed, unaltered, in their original condition and original packaging, with any supplied tags and accessories retained.
How to request a return
Email [email protected] with your order number and reason for return. Obtain authorization and return instructions before sending the parcel. Our company address is also our return address: Via Palù 25, 35030 Rubano, PD, Italy.
Damaged, defective or incorrect items
Contact us with your order number and details of the problem. Photos can help us review it. Damaged, defective and incorrectly supplied items are handled separately from ordinary change-of-mind returns; opening the packaging to inspect an item does not exclude a claim. We will arrange an appropriate return, replacement or refund after reviewing the issue with you.
Return shipping costs
We cover return shipping for company errors, damaged items and defects. For a change-of-mind return, the customer pays the return shipping cost, including shipping from the United States to our return address in Italy.
No restocking fee
We do not charge a restocking fee.
Refunds
Once a refund is approved, the amount will be returned automatically to the original payment account within 10 days. Your bank or payment provider may require additional time to show the credit.
Contact
Contact gruuvstarr at [email protected]. Company address: Via Palù 25, 35030 Rubano, PD, Italy.